← Support · Document library

Forms, guides & network lists.

Everything OpenX members, brokers and HR teams might need — reimbursement forms, member guides and the latest network rosters. Tap any item to download.

Policy documents

The binding wording behind every OpenX plan — the legal reference for cover, conditions and exclusions.

Terms & Conditions The full OpenX policy terms and conditions — definitions, cover provisions, exclusions, claims procedure and policyholder obligations. PDF · 370 KB ↓ Exclusions The full list of exclusions and limitations that apply across OpenX plans — what cover does not extend to. PDF · 185 KB ↓

Forms

Member forms — print, complete and submit alongside supporting documents.

Reimbursement Form Submit when you've paid a provider out of pocket and want to claim back. Include signed itemised invoices, receipts, prescriptions and any medical reports. PDF · 410 KB ↓ Medical Application Form (MAF) Required for groups of fewer than 10 lives — medical history and declarations from each member, used to underwrite the policy. PDF · 692 KB ↓

Member guides

How OpenX cover works in practice — networks, claims, approvals and turnaround times.

NAS Member Guide How your day-to-day cover works through NAS — finding providers, using your card, approvals and out-of-network claims. PDF · 184 KB ↓ Reimbursement Guide Step-by-step walkthrough for submitting reimbursement claims — what to include, where to send it, and how long it takes. PDF · 184 KB ↓

Network lists

Provider directories — full network rosters as searchable spreadsheets.

NAS Network List Every NAS provider across the UAE, Bahrain, Kuwait, Oman and Qatar — clinics, hospitals, day-surgery centres, diagnostics, opticals and pharmacies — with tier eligibility, address and telephone. Excel · 1.6 MB ↓ Medigo Network List Medigo direct-billing facilities used for hospitalisations outside the GCC. Inpatient and inpatient/day-patient providers only. Excel · 236 KB ↓ UAE Hospital Summary Quick-reference hospital list across Dubai, Abu Dhabi and the Northern Emirates, grouped by network tier. Refreshed monthly from the NAS network. Excel · 11 KB ↓

Broker resources

Sales-ready material for accredited brokers and partners — decks, feature summaries and supporting collateral.

Wellx Features Deck Overview of the Wellx wellness platform bundled with every OpenX policy — features, mechanics, rewards and HR tools, ready to share with prospects. PDF · 104 KB ↓